Things gone right
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Things-Gone-Right (TGR) is: ‘A term with its roots in the automotive industry, originally used in interpreting and quantifying the positive results from customer satisfaction surveys. In CQP (Construction Quality Planning) TGR is used during Lessons Learnt in Phase 5 (although can be done at any time in relation to any process with outcomes). As part of the Lessons Learnt review the reviewing team would list out points (TGR) where they feel they had achieved the objectives of the project i.e., what the team felt was successful. The required objectives of the project and or key metrics (Quality Cost, Delivery, Product Performance, and Process Performance) can be used to assess this quantitatively but could also be qualitative based on the view of the teams. The review would then try to understand what it was that contributed to that success in relation to the process followed (i.e., CQP), the tools used and how the team worked. The aim of the review is it then ensure that the contributing factors to TGR are actioned and rolled into the CQP process, tools used, working behaviours and future products.’
See also: Things gone wrong.
[edit] Related articles on Designing Buildings
- Advanced product quality planning.
- Bill of quantities breakdown structures.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Poka-yoke.
- Product Breakdown Structure.
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
- Quality control.
- Quality in construction projects.
- Quality.
- Six Sigma.
- Things gone wrong.
Featured articles and news
Call for greater recognition of professional standards
Chartered bodies representing more than 1.5 million individuals have written to the UK Government.
Cutting carbon, cost and risk in estate management
Lessons from Cardiff Met’s “Halve the Half” initiative.
Inspiring the next generation to fulfil an electrified future
Technical Manager at ECA on the importance of engagement between industry and education.
Repairing historic stone and slate roofs
The need for a code of practice and technical advice note.
Environmental compliance; a checklist for 2026
Legislative changes, policy shifts, phased rollouts, and compliance updates to be aware of.
UKCW London to tackle sector’s most pressing issues
AI and skills development, ecology and the environment, policy and planning and more.
Managing building safety risks
Across an existing residential portfolio; a client's perspective.
ECA support for Gate Safe’s Safe School Gates Campaign.
Core construction skills explained
Preparing for a career in construction.
Retrofitting for resilience with the Leicester Resilience Hub
Community-serving facilities, enhanced as support and essential services for climate-related disruptions.
Some of the articles relating to water, here to browse. Any missing?
Recognisable Gothic characters, designed to dramatically spout water away from buildings.
A case study and a warning to would-be developers
Creating four dwellings... after half a century of doing this job, why, oh why, is it so difficult?
Reform of the fire engineering profession
Fire Engineers Advisory Panel: Authoritative Statement, reactions and next steps.
Restoration and renewal of the Palace of Westminster
A complex project of cultural significance from full decant to EMI, opportunities and a potential a way forward.
Apprenticeships and the responsibility we share
Perspectives from the CIOB President as National Apprentice Week comes to a close.